Donations and processed orders/shipping payments are not refundable. Payment for deposit (not processed orders) is refundable. Friend-Shipping.com charges the cost of the refund (for example bank fee for wire transfer).
All refunds are usually processed within 2-3 business days. Please note, if we refund money to your credit/debit card, it may take up to 2-3 weeks before bank returns the money to your account.